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Next Steps
Your Identification Options
For brand new Bankwest customers you may need to complete an Identification check.
If requested, please kindly take your Identification documents into your nearest Bankwest Store to complete the Identification process.
If you can not get into a Bankwest Store then you may take an Identification Check Form, along with your ID documents, to any Australia Post Bank@Post outlet. Alternatively, you can access the relevant form on our website.
I've finalised my Bankwest Online Application, what happens next?
- For Credit Card Customers
- For Bankwest Smart eSaver, TeleNet Saver & tddirect Customers
- For Bankwest Hero, Zero or Student Transaction Account Customers
- For Home Loan Customers
- For Personal Loan Customers
For Credit Card Customers
If you provided us with an email address in your Bankwest Online Application, we'll send you a confirmation email which includes a customer reference number.
You should hear from our Online Sales team within 10 working days.
Call us on 13 17 18 if you've got any questions.
For Bankwest Smart eSaver, TeleNet Saver & tddirect Customers
If you provided us with an email address in your Bankwest Online Application, we'll send you a confirmation email which includes a customer reference number.
Once we've received your signed account authority and checklist, you should hear from our Telenet Sales team within 10 working days.
Call us on 13 17 18 if you've got any questions.
Why do I need to send you a recent statement (no older than 6 months) for my linked account?
In order to open any financial account we must comply with Australian law and identify all signatories.
A recent bank statement from your Linked Account (this is only required for non-Bankwest Accounts) assists us to check your identity.
For Bankwest Hero, Zero or Student Transaction Account Customers
The final screen will detail the status of your application. If you have been successful, your account details will appear on screen along with your PAN. If you provided your PAN in your application you can start using your account straight away.
In some cases we will need to verify your identity, this will require you to follow a few simple steps that are provided to you on screen and in an email that we will send.
Alternatively, you will hear from us within 2 business days.
Call us on 13 17 18 if you have any questions.
For Home Loan Customers
If you have provided us with an email address in your Bankwest Online Application, we will send you a confirmation email which includes a customer reference number.
You should hear from our Online Sales team within 10 working days.
Please do not hesitate to contact the Bankwest Contact Centre on 13 17 18 should you have any questions.
For Personal Loan Customers
The email address you provided in your Bankwest Online Application, will be used to send an email which provides information such as a result/status (including reference number) and next steps.Call us on 13 17 18 if you've got any questions.